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Privacy Policy

This Privacy Policy explains how Space App (“Space App,” “we,” “us,” “our”) collects, uses, discloses, and safeguards Personal Information about buyers, sellers, influencers, and visitors who use our websites, apps, and services (the “Services”). Space App is a product operated by Kspace Technologies and developed with Klabs Studio (together, the “Space App”).

By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

1) Who We Are

Space App is a social e-commerce marketplace for tech hardware and software. Kspace Technologies is the operating company behind Space App. Klabs Studio supports product design and engineering. The Space App Group jointly processes data for the provision and improvement of the Services.

2) Scope of this Policy

This Policy covers Personal Information we process through our websites (including any waitlist or documentation sites), mobile/desktop apps, dashboards (buyer, seller, influencer), and related tooling such as compliance verification and payments.

3) Information We Collect

  • Account & Profile: name, email, phone (optional), username/handle, profile photo, role (buyer/seller/influencer), country, language.
  • Seller & Product Data: business name, KYB data, tax/VAT IDs, shipping & return policies, product specs, certificates (e.g., CE, FCC, RoHS, ISO), warranty info, pricing, inventory.
  • Influencer Campaign Data: campaign content (e.g., videos, images), links/codes, performance metrics (clicks, views, attributed sales).
  • Order & Support: cart, purchases, delivery address, order messages, disputes/returns, tickets and audit history.
  • Payments: We integrate payment providers (e.g., Stripe; Apple Pay; Google Pay) to process transactions. We do not store full payment card numbers; providers handle card data. For settlements, sellers may connect bank accounts; Wise or Mercury may be used for payouts where applicable.
  • Technical Data: device/browser info, IP address, app usage, crash logs, cookies or similar technologies for analytics, security, and personalization.
  • Optional Telemetry/IoT: for supported hardware, Space App may ingest device telemetry (e.g., health, error codes) to enable post-sale support and warranty validation. This is limited to devices and integrations you enable.

4) How We Use Information

  • Provide, maintain, and improve the Services and features.
  • Verify seller products and compliance (certificate parsing/validation, policy scoring); surface trust and risk signals.
  • Operate marketplace workflows (listings, orders, shipping updates, returns, tickets, payouts).
  • Enable influencer campaigns and attribution for performance-based payouts.
  • Process payments and prevent fraud/abuse.
  • Communicate with you (support, service announcements, marketing where permitted).
  • Analyze and improve search/matching/ranking, including using aggregated or de-identified data for product development.

5) Legal Bases (where applicable)

We process Personal Information based on: (i) performance of a contract; (ii) legitimate interests (e.g., service security, fraud prevention, product improvement); (iii) consent (e.g., marketing, certain analytics); and/or (iv) legal obligations.

6) How We Share Information

  • Within the Space App: Kspace Technologies and Klabs Studio share data for operations under appropriate agreements.
  • Service Providers: cloud hosting, analytics, customer support, fraud and security tooling, certificate/ID verification, payment processing (e.g., Stripe; Apple Pay; Google Pay), and payout partners (e.g., bank, Wise, Mercury).
  • Transaction Counterparties: sellers, buyers, and influencers receive information necessary to complete orders and campaigns (e.g., shipping details, performance metrics).
  • Legal/Compliance: to comply with law, enforce terms, or protect rights, safety, and security.
  • Business events: in a merger, acquisition, or asset sale, information may be transferred under applicable law.

7) Cookies & Analytics

We use cookies and similar technologies for authentication, personalization, analytics, and security. You can manage preferences in your browser or within the app where offered; some features may not function without essential cookies.

8) Data Retention

We retain Personal Information for as long as necessary to provide the Services, meet legal obligations (e.g., tax, accounting), resolve disputes, and enforce our agreements. We may retain de-identified or aggregated data for analytics and product improvement.

9) Security

We implement technical and organizational measures to protect Personal Information (e.g., encryption in transit, access controls, audit logs). No method of transmission or storage is 100% secure; we work to continuously improve our safeguards.

10) International Data Transfers

We may process and store information in jurisdictions outside your own. Where required, we use appropriate transfer mechanisms (e.g., SCCs) and safeguards.

11) Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or port your data; object to or restrict certain processing; or withdraw consent. To exercise rights, contact us using the details below. We will verify your request as required by law.

12) Children’s Privacy

The Services are not directed to children under the age where consent is required by local law. We do not knowingly collect Personal Information from such children. If you believe a child provided data, contact us to request deletion.

13) Third-Party Services

Our Services may link to third-party sites or services. Their privacy practices are governed by their own policies. For payments, please review Stripe’s Privacy Policy, as well as Apple Pay / Google Pay and your bank’s terms.

14) Changes to this Policy

We may update this Policy from time to time. When we do, we will revise the “Last Updated” date and, where required, notify you (e.g., in-app notice or email).

Last Updated: September 16, 2025

15) Contact Us

For questions or requests, contact the Space App Privacy Team:

  • Email: spaceapp@klabs.ltd
  • Operator: Kspace Technologies (Space App), with product development by Klabs Studio.
  • Mailing address: (7300 Warden Ave Toronto ON Canada).

Note: Depending on your jurisdiction (e.g., Canada’s PIPEDA, EU/UK GDPR, US state privacy laws), additional rights and disclosures may apply. This Policy is intended to be globally readable; where local law requires, we will provide jurisdiction-specific notices or controls.